TERMS AND CONDITIONS​​​

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Last updated: August 2025
 

1.    About us

Mind Magic Studios 
Sun View Cottage, Lamb Lane
Sible Hedingham
Halstead
Essex CO9 3RT

 

Email: info@mindmagicstudios.com 

 

Telephone: 07366 154171

 

2.    Acceptance of terms

By placing an order with us, you agree to these Terms and Conditions. Please read them carefully before purchasing. If you do not agree with these Terms, you should not place an order. 

3.    Orders

All orders are subject to acceptance. A binding contract is only formed once we send you an email confirming your order. 

We reserve the right to refuse or cancel any order for certain reasons, including but not limited to: materials being unavailable to make a product, errors in the description or price of a product, or should a payment be unable to be processed.  You expressly agree that Mind Magic Studios cannot accept any liability for loss or damage arising out of such cancellation. We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

4.    Products

Each product is handmade. There may be slight variations in colour, size, or finish, which are part of the unique character of custom-made items.

Product images are illustrative and may differ slightly from the final item.

We may change or update information or correct errors, inaccuracies, or omissions at any time without prior notice, without affecting your statutory rights.

5. Prices & Payment

All prices are shown in GBP (£) unless otherwise stated.

Payment must be made in full at the time of order unless using Klarna, where available. 

For international customers: prices do not include import duties, taxes, or tariffs. These are your responsibility.

6. Shipping & Delivery

We ship worldwide from the United Kingdom. 

Shipping costs are shown at checkout. Customs duties, tariffs, and local taxes are not included. 
Estimated delivery times are provided but are not guaranteed. Orders for multiple quantities of the same design may take longer to complete.

If you need delivery by a certain date, then please contact us on 07366 154171 or by email at

info@mindmagicstudios.com before ordering.

Once an order has been handed to the courier, we are not responsible for loss or delay in transit. International orders may face customs clearance delays outside our control. 

7. Customs Duties & Import Taxes

If you are ordering from outside the United Kingdom, please be aware:

Import duties, tariffs, and local taxes may be charged by your customs authority and are your sole responsibility.

We cannot predict or control these costs and do not collect them on your behalf.

If you refuse to pay these charges, your parcel may be held, returned, or destroyed by customs. In such cases, we cannot refund you.

8. Returns & Refunds

We comply with UK consumer protection laws, including the Consumer Contracts Regulations.

•    Custom-made or personalised products: These are non-returnable and non-refundable unless faulty.
•    Non-customised products: You may cancel within 14 days of receiving your order if the item is unused, in its original condition, and packaging. 

To arrange a return, please email info@mindmagicstudios.com for instructions before sending goods back. Return postage costs are your responsibility unless the item is faulty. We recommend using a tracked shipping service.

International customers: if you refuse customs charges, and your parcel is returned or destroyed, we cannot refund you. 

9. Faulty Goods

If your purchase is faulty, please notify us within 14 days of delivery with clear photographs at info@mindmagicstudios.com. We will offer a replacement or refund in line with your statutory rights.

10. Intellectual Property

All original designs, photographs, and text on our website are owned by Mind Magic Studios and cannot be copied or reproduced without our consent. 

Third-party characters remain the property of their respective rights holders. 

11.Links to other Websites

We may link to third-party websites we do not control. We are not responsible for their content, policies, or practices. You should review their terms before using them.

12. Limitation of Liability

We are not liable for delays caused by events beyond our reasonable control (e.g., postal strikes, natural disasters, and customs delays).

Our liability is limited to the purchase price of the product.

13. Disclaimer

All products are sold for decorative, theatrical, or cosplay use only. They are not safety equipment, protective wear, or toys. They are not suitable for children unless explicitly stated. Use is at your own risk.

14. Exclusions of liability

To the maximum extent permitted by law, we are not liable for:

 

•  Any indirect, incidental, or consequential loss or damage (including loss of data, business, income, or goodwill) arising from your use of our website or products.

• Personal injury or property damage resulting from misuse of our products.

• Any costs or losses caused by refusal to pay customs/import charges.

 

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Entire Agreement

These Terms constitute the entire agreement between you and Mind Magic Studios and replace any previous agreements.

 

17. Contact Us

If you have any questions about these Terms, please contact us at info@mindmagicstudios.com.

18. Privacy Policy and Cookies

Please see our Privacy Policy and Cookies Policy, which form part of these Terms.
 

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